FAQs

Start of operations

When does the New Airport begin operations?

The new terminal is scheduled to begin operations on June 01, as announced by the Ministry of Transport and Communications and Lima Airport.

Will all flights operate from the New Airport?

Starting May 15, we will begin a trial phase. The airlines that will operate during this trial phase are being determined, but only airlines with low flight frequency will be considered, which represents 1% of the total flights that operate at the current terminal.

On June 1, at 12:00 p.m., 100% of domestic and international flight operations will be transferred to the new terminal. Therefore, the terminal located on Elmer Faucett Avenue will cease operations.

Access

Where will the main entrance to the new airport be located? What will be the access routes to the new terminal once it is operational (private vehicles, public transportation, pedestrian access? 

At the start of operations, entry and exit to the new Jorge Chávez International Airport will be exclusively via Avenida Morales Duárez. This entrance will be through the temporary modular bridges installed by the Ministry of Transport and Communications (MTC) until permanent access, the Santa Rosa Bridge, is built.

Will the new airport now have a street number?

No, the current address remains as Av. Morales Duárez s/n. Any future changes to the official address will be communicated through our official channels.

Will this new entrance have pedestrian access? If not, how can people access the airport by foot?

Access to the new terminal is by vehicle only via temporary bridges, implemented by the Ministry of Transport and Communications. It is important to note that there is a distance of approximately 2 km between the temporary bridges and the facade of the new terminal; therefore, there will be no pedestrian access.

Is there a drop-off lane for passengers? How far is it from the terminal?

Yes, the drop-off lane is located 280 meters from the terminal, approximately a 3-minute walk. This lane is connected to the second floor of the terminal via a boulevard. The AeroDirecto public transport service, managed by ATU, also has a designated stop in this area. Wheelchairs and ramps will be available for people with reduced mobility who enter the new terminal via the freeway for more comfortable and safe access.

What are the estimated fares for AeroDirecto?

According to the Urban Transport Authority (ATU), the fare will vary between approximately S/1.20 and S/5.00, depending on the distance.

How frequently will AeroDirecto buses operate?

Buses will run every 15 minutes.

Travel Recommendations

Is the departure area exclusive for passengers, or can companions enter?

Everyone, including companions, can enter the third floor. However, only passengers may proceed through the Boarding Pass Control Zone as passing this checkpoint grants access to the restricted area.

How many hours in advance should passengers arrive?

Passengers must arrive at the airport at least 3 hours before international flights and 2 hours before domestic flights. Always take traffic conditions into account and stay informed through official channels for any updates.

What is a remote boarding gate? If I am assigned a remote gate, where should I board?

A remote boarding gate connects passengers to the aircraft via a bus instead of a jet bridge. If your flight departs from a remote gate, go to the first floor using the stairs or elevator. All remote gates will be located on the first floor.

Where is the connection area located?

The connecting passenger area is located on the second floor in the Transfer Zone. In this spacious connection area, you will find airline counters for both domestic and international flights, as well as self-service kiosks. Additionally, airport guides will be available to assist passengers and support operations.

 What documents do I need to enter the boarding gate?

The same documentation currently required applies.
✅Peruvian passengers on domestic flights only need a valid physical Peruvian ID. 
✅Foreign passengers on domestic flights must have a valid passport. 
✅ Foreign passengers on international flights must have a valid passport and any required visas based on their destination. 
✅ Peruvian passengers on international flights: If traveling to member and associate countries of the Andean Community (Ecuador, Brazil, Colombia, Bolivia, Chile, Paraguay, Uruguay, and Argentina) only a Peruvian ID is required. For other destinations, a valid passport and any necessary visas, as required by the destination country, are needed. 

For trips with minors, the same procedure applies. Remember that the required travel documentation is the same as requested by your airline.

Immigration

Where is the Emergency Passport Issuance Office located?

The Emergency Passport Issuance Office will continue operating at the existing terminal on Av. Faucett. Access is only permitted with a boarding pass.

Will the New Airport have a Passport Issuance Office?

Starting in 2026, the Emergency Passport Issuance Office is scheduled to be relocated to the new passenger terminal.

 On which floor will immigration control take place?

Immigration procedures will take place on both the first floor (Arrivals) and the third floor (Departures). This process is conducted in the restricted area, accessible only to passengers.

To access the Departures Immigration Zone, passengers must enter through the third floor. Before reaching immigration, they will go through check-in, the boarding pass control area, and security screening lanes before proceeding to immigration for departures. 

On the first floor, passengers will find the Arrivals Immigration Zone, which facilitates entry into the country. This is where international flights arrive, and the baggage claim area is also located, featuring six automated carousels.

How many inspection stations and e-gates will be available?

The Departures Zone will have 21 physical immigration inspection stations and 9 e-gates. In the Arrivals Zone, there will be 33 immigration inspection stations and 10 e-gates. In general, we will have more inspection stations and operational e-gates managed by the Immigration Service.

Additionally, the Immigration Service provides passengers with access to pre-registration kiosks, allowing them to submit their information in advance and receive a QR code to expedite the immigration process.

Can the pre-registration process only be done at the airport kiosks?

No, this process can also be completed online through the Immigration Pre-Registration Platform. For more information, visit the official Immigration website: www.gob.pe/migraciones. On the right side of the screen, click “Haz tu pre-registro” (Complete Your Pre-Registration), and you’re all set!

Who can use the e-gates and who can access the pre-registration process?

It may be used by adults who meet the following criteria: Peruvian citizens with a valid electronic passport or foreign residents in Peru with a Foreigner’s Card and a valid electronic passport. This allows users to pass quickly through the 19 e-gates. It is important to note that passengers traveling with minors must always use conventional immigration control booths (inspection stations).

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